In case anyone wants to know................
After giving the club the benefit of the doubt for over 2 months, I have finally rung them to find out what the bloody hell is going on with my order. After waiting an hour on the phone, just spoke to someone in the merchandise section of the club. Was told the following:
1. The reason my order has been delayed is because I ordered a clash strip limited edition premiership jumper. Apparently the rest of my order would not be filled until it could all be sent out as one package!
2. These jumpers arrived at the warehouse late last week and the warehouse has promised stuff will be sent out before Christmas. The warehouse is a third party.
3. When the order is sent, I will receive a tracking number via email. It is likely that the order will be sent out the day before the tracking number is emailed.
4. When I asked why the club had not let anyone know what was going on I was told ""The club acknowledges that this issue could have been handled better." Arguably the understatement of the year.
5. If an order is not processed by Christmas, the person who placed the order will be phoned by the club to presumably apologise.
Vent time. Somewhat self indulgent, and I don't want to sound churlish because my son and I were lucky enough to get allocated GF tickets and saw us win the 2017 flag when so many missed out, but I am not happy Jan. I hope that someone from the club reads these pages and notes the following because no doubt there are plenty of other members with similar stories.
1. Just checked my email. I am yet to receive a tracking order, and given today is Tuesday, and that I live in regional WA, I guess I'll be getting a phone call for Christmas rather than the jumper the family wanted to give me. Every year the family buys me something from the superstore. They pay the premium price because they know I want to support the club. Reckon they'll be doing that again? I wouldn't bet on it!
2. Other items in that order were some Christmas presents for 2 kids who despite the marketing efforts of both the Dockers and West Coast Eagles, have stuck with their father and barrack for the Tigers. Both are club members since basically the day they were born. My 6 year old daughter has never seen the club play live. I'd like to say that is due to my brainwashing efforts, but they are good loyal kids, and while they will not know if the stuff doesn't turn up, they deserve a lot better from the club.
3. I get that the club has been let down by the stock of limited edition jumpers not arriving, and possibly by the warehouse as well. I get it, but would it have been too damn hard to have let us know what the hell was going on? Seriously, a simple email explanation, a phone call, a text, a media statement on the website. It wouldn't have changed the situation, but anything to let me know what was going on would have avoided a lot of unnecessary recent angst at my end.