Author Topic: Members survey  (Read 545 times)

Offline one-eyed

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Members survey
« on: May 06, 2010, 08:24:07 PM »
Anyone else receive the members survey in their email?


Dear OE,
                                       
The Richmond Football Club is committed to helping Members receive great value and enjoyment from their Membership with the Club.         

One of the ways this is achieved is by seeking feedback on how well the Club is meeting your needs in specific areas of your membership.
                                       
You are invited to share your thoughts and provide your valuable opinions in regards to your Richmond Football Club Membership by completing this short online survey.
                                       
This survey deliberately concentrates on specific areas of the Club's Membership offering rather than on-field performance of the football team. We understand that all Members want to see the football club win games and be successful on-field, however we would like to gain a better understanding of your feelings toward the other elements that contribute to your membershipexperience, such as the Member Reward and Recognition program. These are the areas that the Membership department has most control over.
                                       
To thank you for completing the survey you will be entered into the draw to win an invite for 2 people to the Presidents Function (valued at $600) in Round 16 where Richmond play North Melbourne. To be eligible for the prize, we kindly ask that you complete the survey by Friday May 19th. 2010
                                       

The Richmond Football Club genuinely appreciates your feedback and I encourage you to participate in this study to help ensure you are getting the most out of your Membership with the Club.       
                                 
Sincerely
                                       
         Cain Liddle
         Membership & Supporter Operations Manager
         Richmond Football Club

Offline JBFTiger

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Re: Members survey
« Reply #1 on: May 06, 2010, 08:30:42 PM »
Yep, got it today. Only takes about 15 minutes to complete.

Offline Infamy

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Re: Members survey
« Reply #2 on: May 06, 2010, 08:32:55 PM »
Yep, have filled it in almost every year but just deleted it this time

Offline tigersalive

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Re: Members survey
« Reply #3 on: May 06, 2010, 09:49:20 PM »
Yep, got it and completed it.

Surprisingly this year it was very to the point and the questions asked very very much ideas that have been thrown around by posters on this forum and others about how the memberships should be composed (i.e. the issue of the "reward and recognition" and the other issue of how much membership merchandise do we actually want and need).

Impressed to be honest considering the last ones were just a bunch of "rank from 1-10" questions.   Well done RFC, hopefully they get some quality data from it.  :thumbsup
EAT EM ALIVE!