RFC members' survey

[one-eyed]

Did anyone else find they repeated similar questions in this year's members' survey?

[TigerMonk]

They are designed to be like that. l just put anything down & at the end a piece about Rewoldt 

[Smokey]

 

They'll stop sending you invites to the survey Monk.

[TigerMonk]

They'll stop sending you invites to the survey Monk.

That will be terrific OL Smokey 

[Gigantor]

Just the other day I completed a supporters survey that was sent to me.All pretty much par for the course stuff except one bit which kinda makes me feel a little cheesed off to be honest.The survey asked if I have considered leaving a bequest to RFC.I know sporting bodies need and want funds to function and to move forward but to ask supporters who in the main give and give and give seems somewhat a little beyond the normal club, supporter/member relationship.If I want to leave the club something when I cark it then I will,i don't really want the club to prompt me in this area..Anyway that's just my take on it

[Bengal]

Just the other day I completed a supporters survey that was sent to me.All pretty much par for the course stuff except one bit which kinda makes me feel a little cheesed off to be honest.The survey asked if I have considered leaving a bequest to RFC.I know sporting bodies need and want funds to function and to move forward but to ask supporters who in the main give and give and give seems somewhat a little beyond the normal club, supporter/member relationship.If I want to leave the club something when I cark it then I will,i don't really want the club to prompt me in this area..Anyway that's just my take on it

Its a popular strategy that started amongst the not for profit organisations.  i dont agree with it

[bojangles17]

I wouldn't read too much into that, merely provoking some thought, for some they would rest easier beqesting to the RFC than members of their own family. Ea to their own, no more or less food for thought 

[tigs2011]

Just the other day I completed a supporters survey that was sent to me.All pretty much par for the course stuff except one bit which kinda makes me feel a little cheesed off to be honest.The survey asked if I have considered leaving a bequest to RFC.I know sporting bodies need and want funds to function and to move forward but to ask supporters who in the main give and give and give seems somewhat a little beyond the normal club, supporter/member relationship.If I want to leave the club something when I cark it then I will,i don't really want the club to prompt me in this area..Anyway that's just my take on it

Essendon would just take your money and say you left a bequest to them. 

[1980 I Was There]

Just the other day I completed a supporters survey that was sent to me.All pretty much par for the course stuff except one bit which kinda makes me feel a little cheesed off to be honest.The survey asked if I have considered leaving a bequest to RFC.I know sporting bodies need and want funds to function and to move forward but to ask supporters who in the main give and give and give seems somewhat a little beyond the normal club, supporter/member relationship.If I want to leave the club something when I cark it then I will,i don't really want the club to prompt me in this area..Anyway that's just my take on it

Essendon would just take your money and say you left a bequest to them. 

Essendon have to do that, how else could they afford to get all their awesomeness drugs    r watchin 

[one-eyed]

* Richmond was rated number one in the AFL for overall member service, recording the highest score of all clubs, since the survey started 10 years ago.

* Very high scores for Club communications, in particular the Club website and social media channels.

Well done RFCO 

* There was negative feedback about the Club’s handling of finals ticketing, which has been taken seriously.  Steps have already been made to ensure that Richmond improves in this area in the future.

Ticketek's fault 

* Results indicated that providing value for interstate members continues to be a challenge, and the Club is always looking at ways to improve this service, ensuring that interstate members feel as much a part of the Richmond Football Club as Victorian members.

Read the full results from the survey here: http://www.richmondfc.com.au/news/2014-01-21/richmond-rates-high-in-survey-results

[bojangles17]

Tiketek meltdown would have been the catalyst for the ill feeling, there's no platform in the free world that could accommodate 70,000 people trying to purchase tickets within a 10 minute period 

[WilliamPowell]

Tiketek meltdown would have been the catalyst for the ill feeling, there's no platform in the free world that could accommodate 70,000 people trying to purchase tickets within a 10 minute period 

More to it than the Ticketek side of things bj17 that upset people

* There was negative feedback about the Club’s handling of finals ticketing, which has been taken seriously.  Steps have already been made to ensure that Richmond improves in this area in the future.

Ticketek's fault 

See above, more to people's dissatisfaction than Ticketek 

* Results indicated that providing value for interstate members continues to be a challenge, and the Club is always looking at ways to improve this service, ensuring that interstate members feel as much a part of the Richmond Football Club as Victorian members.

Don't get me started on this or the lack of a membership category for those people who cannot get to any games.....

Wonder if the Club got the feedback (negative) on that topic from the survey, not they seem to be too concerned about it 

[bojangles17]

The club did a pretty good job of informing the members at finals time, there was a finals hub if I recall  , at end of day, ticketing is out of RFC hands

[WilliamPowell]

The club did a pretty good job of informing the members at finals time, there was a finals hub if I recall  , at end of day, ticketing is out of RFC hands

Not disputing that finals ticketing at the end of the day is out of the control of the Club but as I said it wasn't just the ticketek meltdown that upset people. 

There was more to it than that.

People bought certain types of memberships in some cases based on what benefits they would get a finals time. When it came to finals time those benefits were not available. That's not the fault of Ticketek that is the fault of the Club. 

[RFC_Official]

Did anyone else find they repeated similar questions in this year's members' survey?

We do that so we can get baseline data and compare to the years previous.