Thanks NSW!
Yes gold standard LOL
did you say gold standard?
Dear Daniel,
Thank you for contacting the Department of Health and Human Services again.
I sincerely apologise that your daughter, Chloe, received a text message advising her to quarantine and an email stating that she was cleared from quarantine. This was an error and I can confirm she was not required to quarantine.
This incorrect messages would have caused much anxiety and uncertainly, which would have been particularly difficult given the time of year. Again, I apologise that this occurred and caused so much frustration and concern.
The Department has reviewed its procedures and we sincerely hope no other family receives incorrect information in the future.
Thank you again for bringing this issue to my attention.
With kindest regards,
Frank Tyler, MPH&TM, BN-RN
Operations Lead | Existing Case and Contact Management
Public Health Operations | Novel Coronavirus (COVID-19) Response
Health Protection Branch | Regulation, Health Protection and Emergency Management Division
Department of Health & Human Services | 50 Lonsdale Street, Melbourne, Victoria, 3000
t. (03) 9659 5565 t. 1300 651 160 | f. 1300 651 170 | e.
publichealth.operations@dhhs.vic.gov.au w.
www.dhhs.vic.gov.au