As a member I would have thought that if you have some concerns or indeed some very fair questions and you ask them in a very fair email communication, that someone at the club would bother to ring you back or email you a response.
Sadly this has always been an issue at Richmond for as long as I remember- not that I communicate often- its been many years since I did, but the response or lack of is the same.
On the other hand today, I got communications from the Woolworths-ALH Group re: the Royal Oak, I will not go into what was said about there reasons (Its not for me to do anyones bidding or provide a summary or even indeed hint at what was implied although what was implied would be of concern if its how it is but for now lets just say that it was just business- from the ALH point of view
But back to my issue, Its not right that a member who has written a very fair email, with decent questions- not using abuse or vitriol or anything is not responded too. The club would do well to improve this not only in terms of supporters but across the whole spectrum of supporters.