I'll ask. Why do they take offence at swearing? You would have seen the comments on the reported posts so what are the particular reasons?
Some further questions:-
1) if children are accessing sites, is this not a matter for their parents to supervise or at least discuss with them first?
2) How does the swear filter and resulting content compare to the Code of practice for FTA television? Are the rules on the site regarding language more or less stringent?
We have already said what happens behind the scences via PM discussion and reported posts will remain private, as they should. You have made a assumption that a lot of reported posts relate to swearing. This is not the case. Most reported posts relate to other posters trolling, bating and abusing other posters.
However, When a post is reported the system software converts any words the swear filter has changed back to its original form. So we are well aware of the language certain people are using. Rarely, are people suspended for the swearing in reported posts (exception the C word) but are suspended for the trolling, baiting, and abuse. These are the facts
Re your other questions
1) while I agree with your sentiment I would argue that it can't / doesn't happen all the time. Near impossible for parents of monitor their kids access all the time. Also, personally I reckon it is an easy out to say "it's up to a the parents". I come back to the same question why the need to swear, abuse? Surely adults can debate/argue/discuss things without needing to swear or abuse?
2) sorry not deflecting or avoiding but I really don't see the relevance to FTA laws and its code of practice requirements. Not comparing apples with apples.
When we set this site up we undertook a lot of research, got legal advice on a numbers of things and every thing we set up was to ensure this site was protected from any possible breaches. I still when required speak to my legal eagle and their advice to me remains the same, stick to what you've always done, don't open yourself to any grey and you're OK
Again I know people think it's funny, a joke and that we are over the top but its what we've been advised. So until we're told differently we keep doing what we do.