Haven’t got my stuff yet
Crazy
It is a shambles now
this was confirmed for me when I phoned the club on Wednesday to try and find out what was going on
I appreciate that this has been bigger than they anticipated but seriously the execution has been amateur hour
A fortnight ago I phoned (after 6 weeks) to find out where my order was. I ordered 5 items (t-shirt, cap, 2 DVD's and a watch). From the 5 I received the cap
I got told that I would receive the t-shirt and DVDs by week ending 3 Nov and the watch by w/e 10 Nov
When the 3rd rolled around and again nothing I phoned
I first phoned at 9.40am and ended up on hold for 20 minutes. I tried again (on and off) until 11.50 when I finally got through
gave the young lady on the phone the order number and her very first question? "Have you received any of this order?" What the? Alarm bells! Surely the system would show what's been delivered and what is on back ordered. Wouldnt' the store at Punt road and outside warehouse have the same info...clearly not it seems (will prove it further in moment)
I explained what I had been told the fortnight previous to which she snapped the watches are not in and wouldn't be in until mid November. I said "so next week" and she said "no mid November" (please explain).
She then came up with this beauty "you need to understand that we have been let down by our suppliers". She told me this at least 6-8 times. I explained to her that any problems with suppliers is not my problem and I'd been let down by the club. 7 weeks is far too long without any explanation
She then said nothing she could do about the watches but "I suppose I can pack the rest of the stuff (dvds & t-shirt) and post it tonight"
Friday I get home from work and there is not 1 but 3 parcel cards in the letter box - knew what this meant immediately
Pick up said parcels yesterday
Parcel 1 = t-shirt sent by the incompetent warehouse
Parcel 2 = 1 dvd sent by the above mentioned incompetent warehouse; who knows when the 2nd one will turn up
Parcel 3 = 2 dvds and another cap sent by the club - no t-shirt to be found
Clear left (club) isn't speaking to right (warehouse) and the warehouse distributor (warehouse 101 the label says) which is a company that was given the gig for all clubs by the AFL are a bunch of nongs
And finally, while I was out grocery shopping last week the TSG store finally had some GF merch available. While the club chooses to sell a stubby holder for $14.95 or $13.60 for members my local TSG store is selling them for $6. I know the club is marking them up at a premium but seriously an almost $8 difference is a disgrace