Light at the end of the RFC website tunnel? -------------------------------------
AFL urged to take back control of its website
Michael Gleeson | December 2, 2008
THE money that has underpinned football has been driven from broadcast revenue, but that money will be increasingly derived from new media and the AFL ought to regain control of its website to potentially produce a better product and generate superior cash.
That was the sentiment of Justin Shaffer, senior vice-president new media for Major League Baseball, who was brought to Australia by the AFL to address the two-day football conference last week and explain the success of the MLB's website.
Going by the MLB experience, the AFL appears to have erred in outsourcing its website to Telstra, which could never understand the product as intimately as the AFL. "I can't speak highly enough about having a go at it yourself with the right group of people," Shaffer told the conference.
Fifteen of the AFL's clubs committed to the centralised management of their websites — only Essendon stood apart — and the AFL sold the design and management of the site to Telstra which then on-sold content provision.
Fundamental to the MLB's approach is that the online business does not cannibalise the TV viewing business, because given choice, people will always prefer their TV to watch the game on than a small computer screen.
"What we have got online to date has made the internet look an awful lot like a TV and that is a substitute when you can't be at your TV. We don't believe in cannibalisation," Shaffer said.
The MLB website won an Emmy award for its mosaic, which allows six games to be watched simultaneously.
The MLB site has more than 200 editorial staff employed to provide commentary while a dozen people are now employed to work exclusively on the mobile technology, which is undoubtedly the new frontier for broadcasting.
MLB, as opposed to the AFL, has embraced the social networking website Facebook, and has created software for a Facebook link that costs it less than $100,000 to develop but now has access to 90 million fans.
The technology is evolving to allow fans to watch a game live online while simultaneously viewing friends watching the game through webcams and discussing the game with these friends while still accessing Major League Baseball's statistics and highlights.
"These are the types of thing you only get when you spend time investing in your intellectual capital and building an organisation focused on this around the clock," Shaffer said.
"If you are outsourcing it you are following, because everything we have done here was groundbreaking."
http://www.realfooty.com.au/news/news/afl-urged-to-take-back-its-website/2008/12/01/1227979934253.html