A question Billy.
If you had some important documents that needed to be sent to a client within a certain time frame and you lodged them with Ast. Post or a courier with a lead time that you would reasonably expect for them to be delivered on time, and they were not, would you carry the heat for that.
Yep Al I would (have had it happened).
Can I add that these days if I get something important or mailed then I follow up to make sure the intended receivers have actually got it for the very scenario you've highlighted
I post a letter via registered mail or even using Express post then I am paying extra for a guaranteed service, so yes I would expect them to deliver things on time. If they didn't then I'd be going off at them.
So would i expect to carry the heat from clients? Damn right I would and I'd also being doing everything in my power to rectify things ASAP